Case Studies

Read our case studies

Coming soon, case studies that spotlight companies demonstrating exceptional business performance while actively trending towards net gain. These companies aim to surpass the net zero threshold to proactively combat climate warming, foster stronger families, and contribute to building a resilient 21st-century economy.

Best Western Hotel Case Study
Best Western Hotel, Reading
Best Western Hotel, Reading, finds many new opportunities to increase their revenues from their existing Front Desk operations using Awardaroo.
Case Study
Hotels
Oakfield Estate Agents Case Study
Oakfield Estate Agents
"As I sit in the branch I have been genuinely impressed by how good the calls sound now with the staff using the coaching given." Kerry Newstead, Partner
Case Study
Estate Agent
Space Station Self Storage Case Study
Space Station Self Storage PLC
Using insights from Awardaroo, Space Station Self Storage grew significantly throughout the 2008 recession and fended off much bigger rivals.
Case Study
Self Storage
Bond Oxborough Phillips Case Study
Bond Oxborough Phillips
"We are closing more business, getting more enquiries. Crucially the programme is delivering more revenue, and I feel more able to expand the team now." Neil Phillips – Partner
Case Study
Estate Agent
Langstone Cliff Hotel Case Study
Langstone Cliff Hotel
The sales and service training has allowed them to increase bookings and improve customer satisfaction levels, whilst addressing identified operational issues.
Case Study
Hotels

Testimonials

Chris Gilmore, Hotel General Manager
Chris Gilmore
Chris Gilmore, Hotel General Manager
Awardaroo conversational intelligence has opened my eyes to how we can improve our customer service and sales.
Sam Goss, Hotel General Manager
Sam Goss
Sam Goss, Hotel General Manager
Awardaroo conversational intelligence is an extremely useful and beneficial tool.
Mark Rogers, Hotel General Manager
Mark Rogers
Mark Rogers, Hotel General Manager
Awardaroo has helped us improve customer satisfaction levels more generally not just improve call outcomes and take more bookings.
Andrew MacLachlan, Hotel General Manager
Andrew MacLachlan
Andrew MacLachlan, Hotel General Manager
When I first saw Awardaroo's telephone skills training with their conversational intelligence I thought it would be invaluable, I would stand by that view.
Jon Knight, Interactive Whiteboards Sales Director
Jon Knight
Jon Knight, Interactive Whiteboards Sales Director
We can genuinely see a real return on our investment with a strategy covering sales pipeline, average order value and market penetration. Awardaroo! is a breathe of fresh air. Awardaroo have worked with us to put money in our bank account.
Mitch Mitchison, Estate Agent General Manager
Mitch Mitchison
Mitch Mitchison, Estate Agent General Manager
I would highly recommend Awardaroo to anyone running a business where personal interaction with customers is important and where they want to improve that engagement in a meaningful and effective way.
Martyn Russell, Estate Agent Owner
Martyn Russell
Martyn Russell, Estate Agent Owner
I can highly recommend Awardaroo for their business coaching skills as it goes well beyond what was originally expected. They care about our Business, they have improved staff engagement, raised our service levels, and improved enquiry levels.
Kevin Prince, Self Storage General Manager
Kevin Prince
Kevin Prince, Self Storage General Manager
Awardaroo has helped Space Station Self Storage deliver substantial growth for over five years .. and helped us develop systems and processes to make our sales and marketing much more efficient and transparent.
Kerry Newstead, Estate Agent Partner
Kerry Newstead
Kerry Newstead, Estate Agent Partner
The eCoaching has helped us to recognise more opportunities on the calls, we are much more aware now of how a call can be managed more profitably.
Davinder Gharial, Estate Agent Business Owner
Davinder Gharial
Davinder Gharial, Estate Agent Business Owner
Using Awardaroo contributed to us winning the ‘Best Estate Agent Guide 2018 – Exceptional’. The staff that engaged with the service really saw the benefits in improved call outcomes.
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