Customer Experience

The 21st Century Customer: Who Is The Modern Consumer?

Many businesses aren't meeting the demands of the modern consumer. Learn more about the 21st century customer and how your business can keep up with trends.

The Customer Experience: A Complete Guide

Published on

May 19, 2022

Customer Experience

The Customer Experience: A Complete Guide

A complete guide to everything you need to know about the customer experience, from definitions to benefits to tools and strategies.

Service Recovery 101: What is it, why you Need it & Strategies

Published on

May 26, 2021

Customer Experience

Service Recovery 101: What is it, why you Need it & Strategies

Service recovery can help turn a negative customer experience into a great one, helping businesses increase customer lifetime value and customer loyalty.

Published on

May 20, 2021

Customer Experience

How to Deal With Difficult Customers

Learn how to deal with difficult customers with our easy step-by-step guide to conflict resolution to will help you meet customer expectations every time.

Proactive Customer Service: A Complete Guide

Published on

April 29, 2021

Customer Experience

Proactive Customer Service: A Complete Guide

Proactive customer service helps companies out-innovate and out-perform the competition, increasing business growth and profitability.

Customer Empathy: What Is it and How to Develop It

Published on

April 27, 2021

Customer Experience

Customer Empathy: What Is it and How to Develop It

Customer empathy can help businesses become more customer-centric organisations. Learn how to develop it using customer empathy maps in our helpful guide.

Published on

April 20, 2021

Customer Experience

8 Principles of Customer Service

Learn about the core principles of customer service and how they can help shape your customer service philosophy to drive growth for your business.

Published on

March 10, 2021

Customer Experience

What Is Mystery Shopping

Mystery shopping has been used to help businesses evaluate and improve staff performance for over half a century. It can help improve and maintain high standards across various areas of your business, promoting exceptional customer service.

Published on

November 5, 2020

Customer Experience

12 Essential Sales and Service Skills

Success at work and in life is easier when the goals for each complement one another. So essential sales and service behaviours are effective life skills too.