Showing blog posts in the
Sales and Service
category.
Learn how to answer the phone professionally with our simple guide to the dos and don'ts of phone etiquette to help improve your customer service skills.
A complete guide to everything you need to know about the customer experience, from definitions to benefits to tools and strategies. Learn more today.
Learn how to implement effective call ownership in your business to improve your customer service and ultimately increase profitability for your business.
Bad customer service can cost your business more than just than one customer. Learn about the price of bad customer service and how to fix it in our blog.
Struggling to close sales? Check out our seven simple phone sales techniques that close to help you improve your phone sales and service skills.
Learn about what employees say they really need from HR and compare whether your business matches up in this helpful and informative infographic.
Service recovery can help turn a negative customer experience into a great one, helping businesses increase customer lifetime value and customer loyalty.
Viewing service calls as hidden complaints can help your business continually improve and increase your business productivity and profitability. Learn more
Learn how to deal with difficult customers with our easy step-by-step guide to conflict resolution to will help you meet customer expectations every time.
Customer service questioning techniques can help you uncover valuable information about your customers to deliver better customer experiences. Learn more.
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![What do Employees Really Need From HR? [Infographic]](https://global-uploads.webflow.com/6003921dfaf05a7ab8be542b/60e70482de7ed44dd8c416b9_what-do-employes-want-from-HR-1200X640.jpg)
