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Talk Insight Conversation Intelligence

Our Talk Insight conversation intelligence platform elevates sales and service productivity by transforming every day sales and service conversations into actionable insights.

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Win more business with Talk Insight

Talk Insight conversation intelligence is a powerful tool that leverages sentiment analysis, intent detection and outcomes to extract valuable insights from customer interactions. This empowers businesses to improve customer experiences, make data-driven decisions, and optimize their operations effectively.

Uncover barriers to success

Conversation intelligence drives sales insights, enhances managerial coaching, and strengthens sales staff training to improve alignment and drive tangible results. It transforms work into a more rewarding and profitable endeavour.

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Get clarity on performance

We help our clients develop effective leadership skills, behaviours and mindsets so you have the tools needed to address key operational issues and deliver improved business performance.

As a leader you need clear, concise and well-informed insights on the issues impacting your business performance to help drive effective operational change and sustained growth.

Avoid damaging call experiences

Awardaroo conversation analysis is set up in minutes, so you can immediately:

●     Reduce complaints and customer frustrations
●     Identify lost enquiries
●     Improve agent behaviours
●     Improve returns from marketing
●     Increase sales conversion rates
●     Increase positive reviews and testimonials

Discover hidden complaints

How many of your service calls are hidden complaints? These calls often go unnoticed and unrecorded, but they are eating away at your productivity and profitability without anybody noticing.

Expose lost sales opportunities

How many of your service calls are hidden complaints? These calls often go unnoticed and unrecorded, but they are eating away at your productivity and profitability without anybody noticing.

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Know the total sales opportunity

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The Talk Insight conversation intelligence platform will reveal the total opportunity created by your marketing campaigns so you can establish your marketing return on investment (ROI) and whether your sales team is realising that investment.

Create Triple Bottom Line Growth

Discover strategies to enhance profitability, cultivate a greener and more sustainable business model, and elevate overall well-being.

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