With the right business communications, employees will be your best champions and customers your strongest advocates. For staff and customer communications, we’re with you all the way.
Consistent, straight-talking business communications with staff is the lifeblood of every successful business. Regular dialogue in newsletters, magazines, blogs, email messages, videos and more are powerful opportunities to build more inclusive and informed teams.
Staff communications help keep everyone in the picture, enabling a two-way conversation, so you know the challenges your employees face and can effectively resolve their issues.
Not only can internal business communications help educate your staff and resolve issues, but they can inspire them. You can use staff communications to celebrate your employees’ achievements and successes. They’re an incredible platform to recognise staff who go the extra mile for your business, so others may be inspired to do so as well.
Timely staff communications that talk about your benefits and rewards help reduce staff churn and achieve your recruitment ambitions. Our business communications consultants can help you plan and execute strategic business communications, tailored to your unique business needs.
We invert the organisational pyramid to create greater collaboration, improved communication and increased innovation.
As learning organisations, businesses should be human-centred, living and breathing entities and not described as ‘running like a well-oiled clock’, a metaphor that belongs to the 19th and 20th centuries. Unlike their predecessors, they do not need to use carrots and sticks to motivate employees.
Compared to traditional businesses, you can’t wait to buy from, work for and partner with a learning organisation. They create more value every day, which in turn makes them more profitable every day.
Processes for critical growth
Improved alignment across everybody (?)
Improved recruitment and retention
Improved end to end coordination
The Awardaroo! Programme helps you take control of that transformation.
A traditional approach to solving business growth issues is to run a marketing campaign or drive sales harder which is an understandable reactive response. But a proactive focus on business improvement delivers sustainable business growth, fewer working hours and less stress.
An important strength of our business improvement programme is our ability to develop, execute and sustain your business improvement change plans. Increased strength in this area can be transformative for many organisations. Like any change programme, sustaining the change over a long period is the key to success.
Strong leadership is key. Ensuring the management have the required time to lead the change programme is important, if they are overloaded, this can be an obstacle to progress. Our business improvement programme addresses that.
Preparation of the Leadership so they not only focus on the customers’ needs and finance but transformation too
Assessment of the culture for continuous improvement and respect for the individual so it is ready to adopt and transform not stick with past successes
Sustaining a programme approach so it becomes business as usual
Technology review
Consistent messaging
Getting everybody involved to increase productivity and accountability and buy-in for an end to end, enterprise-wide programme.
Establish value chain impacts, value streams and critical paths that may be impacted
Insightful communications with your customers reinforce your business values and help you learn more about your customers. Magazines, newsletters, emails and blogs bring brands to life — putting a human face on businesses.
Personalise and customise your interactions with customers in the format which best performs for your industry. Friendly, non-transactional business communications let your customers know they’re valued and they made the right decision in choosing your business. Well-executed external communications can increase your customer loyalty, sales and brand awareness.
We believe external communications are a two-way conversation. Sharing positive stories about customer experiences strengthens trust in your brand and emphasises your pride in delivering an unforgettable experience. Using customer communications to generate feedback helps you improve your business continuously, based on the opinions of those who matter most — your customers.
We use a wide array of business communications solutions andtools to achieve the best results for your business.
Find out how we can help improve your business performance and profitability today. Book a 30min call to discuss how internal growth can help transform your business one behaviour at a time.
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We’re on a mission to create more productive, profitable businesses with our one of a kind Awardaroo Business Improvement Programme.
