Improve customer service and sales, as well as employee engagement, with bespoke telephone sales and service skills training for your business.
We tailor all our telephone skills training to your unique business needs and goals. Whatever your call agents are struggling with, we’ll identify it and design custom classes to deliver to your employees to help you improve your customer service and, in turn, profitability.
Our telephone skills webinars help your staff develop on a professional and personal level. We’ll help them develop their listening and questioning skills, as well as their phone etiquette to ensure they can deliver an outstanding customer experience, every single call.
We invert the organisational pyramid to create greater collaboration, improved communication and increased innovation.
As learning organisations, businesses should be human-centred, living and breathing entities and not described as ‘running like a well-oiled clock’, a metaphor that belongs to the 19th and 20th centuries. Unlike their predecessors, they do not need to use carrots and sticks to motivate employees.
Compared to traditional businesses, you can’t wait to buy from, work for and partner with a learning organisation. They create more value every day, which in turn makes them more profitable every day.
Processes for critical growth
Improved alignment across everybody (?)
Improved recruitment and retention
Improved end to end coordination
The Awardaroo! Programme helps you take control of that transformation.
A traditional approach to solving business growth issues is to run a marketing campaign or drive sales harder which is an understandable reactive response. But a proactive focus on business improvement delivers sustainable business growth, fewer working hours and less stress.
An important strength of our business improvement programme is our ability to develop, execute and sustain your business improvement change plans. Increased strength in this area can be transformative for many organisations. Like any change programme, sustaining the change over a long period is the key to success.
Strong leadership is key. Ensuring the management have the required time to lead the change programme is important, if they are overloaded, this can be an obstacle to progress. Our business improvement programme addresses that.
Preparation of the Leadership so they not only focus on the customers’ needs and finance but transformation too
Assessment of the culture for continuous improvement and respect for the individual so it is ready to adopt and transform not stick with past successes
Sustaining a programme approach so it becomes business as usual
Technology review
Consistent messaging
Getting everybody involved to increase productivity and accountability and buy-in for an end to end, enterprise-wide programme.
Establish value chain impacts, value streams and critical paths that may be impacted
We cover a wide variety of telephone sales training course topics, but some of our most popular courses include:
Some of our most popular telephone service skills training courses include:
We start with one simple idea - every incoming call is an opportunity to be maximised.
We examine the challenges call agents may have not just from a caller who is unsure of their needs, but the additional challenges they face within their work environment. We’ll help your call agents assess the priority of calls and improve their engagement with every customer.
For many businesses, the successful and professional management of incoming sales and customer service calls is critical to their success and growth. We know this, which is why our telephone sales and service training is not a standalone service, but integrated into your wider business culture.
Find out how we can help improve your business performance and profitability today. Book a 45min call to discuss how internal growth can help transform your business one behaviour at a time.
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We’re on a mission to create more productive, profitable businesses with our one of a kind Awardaroo Business Improvement Programme.
