conference of telephone skills and sales training

Telephone Skills Training

Empower your staff to provide better customer service and improved sales outcomes with custom telephone training, delivered via live coaching sessions. Enquire today.

Bespoke Telephone Sales and Service Skills Training

Improve customer service and sales, as well as employee engagement, with bespoke telephone sales and service skills training for your business.

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How Telephone Skills Training Can Increase Your Sales

We tailor all our telephone skills training to your unique business needs and goals. Whatever your call agents are struggling with, we’ll identify it and design custom classes to deliver to your employees to help you improve your customer service and, in turn, profitability. 

Our telephone skills webinars help your staff develop on a professional and personal level. We’ll help them develop their listening and questioning skills, as well as their phone etiquette to ensure they can deliver an outstanding customer experience, every single call.

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12 Essential Telephone Behaviours

Welcoming

Engaging

Competent

Listening

Helpful

Responsive

Empathetic

Curious

Positive

Thankful

Polite

Productive

Telephone Sales Skills Training Course Topics

We cover a wide variety of telephone sales training course topics, but some of our most popular courses include:

  • Professional call handling skills
  • Listening skills
  • Call greeting
  • Call closing
  • Call ownership
  • Call development
  • Call goal realisation and success
Awardaroo has helped us improve customer satisfaction levels more generally not just improve call outcomes and take more bookings.
Mark Rogers, General Manager
Langstone Cliff Hotel
When I first saw Awardaroo I thought it would be invaluable, I would stand by that view.
Andrew MacLachlan, General Manager
Best Western Hotel, Reading

Telephone Service Skills Training Topics

Some of our most popular telephone service skills training courses include:

  • Telephone manner
  • Call etiquette
  • Developing empathy
  • Creating a positive impression
  • Managing transfers and putting calls on hold effectively
  • Effective questioning
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How Does Our Telephone Training Work? 

We start with one simple idea - every incoming call is an opportunity to be maximised.

We examine the challenges call agents may have not just from a caller who is unsure of their needs, but the additional challenges they face within their work environment. We’ll help your call agents assess the priority of calls and improve their engagement with every customer. 

For many businesses, the successful and professional management of incoming sales and customer service calls is critical to their success and growth. We know this, which is why our telephone sales and service training is not a standalone service, but integrated into your wider business culture.

Improve your revenue efficiency by 20-30% in the next 3 months

Find out how we can help improve your business performance and profitability today. Book a 30min call to discuss how internal growth can help transform your business one behaviour at a time.

GET STARTED TODAY
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