Business Improvement Framework

The Thinking Organisation

The Thinking Organisation is an actionable framework that creates a step-by-step guide to take the guesswork out of business growth with a coaching programme and a critical toolkit for business performance success.

Benefits Summarised

A business improvement framework manages change effectively and efficiently, it ensures that the full benefits of change are realised.

Without a framework, a benefit seen in one part of an organisation, team or individual may impact negatively on another.

The biggest benefits come from connected changes that are reflected across an entire organisation, not just within a single area.

Benefits for the Organisation

Organisational productivity improves so more value is created in less time, increasing profitability.
It creates an improved organisational design that’s more responsive.
The company can innovate much faster with the increased transparency it provides.
Best practice standards are evolved and are more easily and widely adopted.
Strategy, planning and execution become as one with the increased market and organisational self-awareness.

Benefits for the Individual

Personal productivity will improve allowing staff, managers and directors to create more value in less time which is rewarding, builds self-esteem and lowers stress.
With a broader view of the organisation individuals feel more connected and engaged with the organisation.
People feel better able to take risks and ownership of issues without repercussions.
Improved understanding of an individual's own role.
Improved leadership and management skills are developed.

Awardaroo has helped us improve customer satisfaction levels more generally not just improve call outcomes and take more bookings.

Mark Rogers, General Manager

Langstone Cliff Hotel

When I first saw Awardaroo I thought it would be invaluable, I would stand by that view.

Andrew MacLachlan, General Manager

Best Western Hotel, Reading