Every interaction with every customer matters. We’ll give you the insights you need to drive operational excellence and ensure every call counts. Boost business performance internally with our customised mix of tools and solutions that increase the profitability of every incoming sales and service call.
With improved behaviours, telephone skills and awareness, sales and service agents, receptionists and front desk staff can expect to become more confident in how to manage customer interactions on the phone. They will learn best practice techniques for handling a myriad of different and difficult real world sales and service situations leading to improved outcomes for both themselves, the callers and your business. Telephone skills training course details.
Our feedback widgets are active. This means when they’re selected, this data is immediately registered with the satisfaction rating for that staff member and that department.
Customer feedback, particularly real-time, allows you to praise and motivate employees. You can follow up on positive feedback to help build your online reviews and build trust with your brand. Smiley face email feedback widgets.
We help our clients develop effective leadership skills, behaviours and mindsets so you have the tools needed to address key operational issues and deliver improved business performance.
As a leader you need clear, concise and well-informed insights on the issues impacting your business performance to help drive effective operational change and sustained growth.
Awardaroo conversation analysis is set up in minutes, so you can immediately:
● Reduce complaints and customer frustrations
● Identify lost enquiries
● Improve agent behaviours
● Improve returns from marketing
● Increase sales conversion rates
● Increase positive reviews and testimonials
Understand how many enquiries your team is losing from low engagement and quickly address the underlying causes.
How many of your service calls are hidden complaints? These calls often go unnoticed and unrecorded, but they are eating away at your productivity and profitability without anybody noticing.
Ensure every member of your staff adheres to your brand standards, guidelines and best practices with every customer. This will help you stand out from the competition, increase customer retention and loyalty rates and increase sales.
Awardaroo conversational intelligence has opened my eyes to how we can improve our customer service and sales.
Awardaroo conversational intelligence is an extremely useful and beneficial tool.
The Awardaroo conversation intelligence platform will reveal the total opportunity created by your marketing campaigns so you can establish your marketing return on investment (ROI) and whether your sales team is realising that investment.
Find out how you can improve your business performance and profitability today. Learn how to improve profitability and create a healthier planet and why the clock is ticking on taking action.WATCH VIDEO