Call Answering Service

Callaroo call answering by our expert sales and service staff, ensures no sales or service opportunities are missed. Our call answering forms part of our initial business insights service, and our REM5 business improvement programme.

Maximise the value of every call

Callaroo conversation intelligence platform delivers increased organisational self-awareness. From day one, our business intelligence solution lets you improve your decision making and increase engagement across your company.

What Motivates Your Customers

Maximise sales revenue

Conversation intelligence provides sales insights, improves coaching of managers and training of sales staff to increase alignment and results. It makes work more rewarding and profitable.

Remove Barriers To Success
Maximise Team Time and Attitude

Maximise marketing insights

Every interaction with every customer matters. We’ll give you the insights you need to drive operational excellence and ensure every call counts. Boost business performance internally with our customised mix of tools and solutions that increase the profitability of every incoming sales and service call.

Revenue coaching on the go

With improved behaviours, telephone skills and awareness, sales and service agents, receptionists and front desk staff can expect to become more confident in how to manage customer interactions on the phone. They will learn best practice techniques for handling a myriad of different and difficult real world sales and service situations leading to improved outcomes for both themselves, the callers and your business. Telephone skills training course details.

Business Productivity Dial
Awardaroo Conversation Intelligence
Business Productivity Dial
Smiley Face Email Feedback

Realtime insights on engagement issues

Our feedback widgets are active. This means when they’re selected, this data is immediately registered with the satisfaction rating for that staff member and that department.

Customer feedback, particularly real-time, allows you to praise and motivate employees. You can follow up on positive feedback to help build your online reviews and build trust with your brand. Smiley face email feedback widgets.

Get clarity on performance

We help our clients develop effective leadership skills, behaviours and mindsets so you have the tools needed to address key operational issues and deliver improved business performance.

As a leader you need clear, concise and well-informed insights on the issues impacting your business performance to help drive effective operational change and sustained growth.

Business Productivity Dial
Awardaroo Conversation Intelligence
Maximise Team Time and Attitude

Avoid damaging call experiences

Awardaroo conversation analysis is set up in minutes, so you can immediately:

●     Reduce complaints and customer frustrations
●     Identify lost enquiries
●     Improve agent behaviours
●     Improve returns from marketing
●     Increase sales conversion rates
●     Increase positive reviews and testimonials

Expose lost sales opportunities

Understand how many enquiries your team is losing from low engagement and quickly address the underlying causes.

Rescue Lost Enquiries
Awardaroo Conversation Intelligence
Discover Hidden Complaints
Awardaroo Conversation Intelligence

Discover hidden complaints

How many of your service calls are hidden complaints? These calls often go unnoticed and unrecorded, but they are eating away at your productivity and profitability without anybody noticing.

Pinpoint poor customer experience

Ensure every member of your staff adheres to your brand standards, guidelines and best practices with every customer. This will help you stand out from the competition, increase customer retention and loyalty rates and increase sales.

Improve Customer Experience


Paul's conversation intelligence has opened my eyes to how we can improve our customer service and sales.
Chris Gilmore, Hotel General Manager
Paul's conversation intelligence is an extremely useful and beneficial tool.
Sam Goss, Hotel General Manager
Sales Opportunity - Awardaroo
Awardaroo Conversation Intelligence

Know the total sales opportunity

The Awardaroo conversation intelligence platform will reveal the total opportunity created by your marketing campaigns so you can establish your marketing return on investment (ROI) and whether your sales team is realising that investment.

Create Triple Bottom Line Prosperity

Discover strategies to enhance profitability, cultivate a greener and more sustainable business model, and elevate overall well-being.

improve business execution by 30%