The Awardaroo Way

Business Performance Improvement

Take immediate control of your business performance, staff motivation, culture, innovation, financial destiny and the fun you and your team have every day running your business. Awardaroo will take the guesswork out of growing your business.

TAW is a continuous business improvement programme for business owners and finance directors.

We use a bespoke framework, coaching and our unique business productivity tools to help you identify where performance could be improved and work collaboratively with leaders and teams across your business to execute those changes. All our business productivity solutions are unique to your business needs.

What is The Awardaroo Way?

The Awardaroo Business Improvement Programme combines a unique combination of business, people and project management skills into a single framework, aligning strategy and execution to deliver exceptional performance results for your business.

We've worked with businesses across a range of industries, helping them create more effective sales and service operations to increase their market share and increase their profitability.

The Awardaroo Way creates PACE. Pace is the essential business quality that all businesses must possess in the 21st century to be competitive. The Awardaroo Way is a unique business improvement programme that creates internal growth one behaviour at a time. These new and improved behaviours are then properly scheduled and prioritised before being effectively managed to create pace; a rate of innovation and speed of delivery that transforms business performance.

PEOPLE

Effective people management skills will increase the value of the workforce.

PEOPLE delivers

Increased personal productivity
Improved social skills and business behaviours
Increased emotional intelligence
Improved employee motivation
Enhanced communication skills
Improved collaboration
Enhanced staff knowledge and skills

PRIORITY

Effective business management skills increases focus and PRIORITY leading to increased profitability.

PRIORITY delivers

Improved business productivity
Improved decision making
Business skills are improved
Increased alignment across the organisation
Improved recruitment
Improved business culture
Improved management skills
Improved competitive advantage

PACE

Effective project management skills will increase the PACE of innovation leading to faster growth.

PACE delivers

Improved decision making
Better risk management
Increased collaboration so work is better organised and managed
Teams are more effective
Business efficiency and effectiveness increases
Communications are better aligned
Problems are more effectively identified and resolved

Essential Behaviours for Effective Business Execution

Welcoming

Behaving in a polite or friendly way. Whether it’s the first contact, second or third, how we greet somebody will define how well the rest of the conversation goes.

Engaging

Charming, attractive or pleasing. After the initial contact, the opening conversation is important to build rapport.

Competent

Having the necessary ability, knowledge, or skill. Whilst you might be engaging is it backed up with the technical and organisational knowledge needed.

Listening

To give one’s attention to a sound. Are you practising skills? Acting on what the caller is saying to you, not just listening for what is important to you.

Helpful

Giving or ready to give help. Being helpful involves understanding the other person’s emotional needs and providing support and actions to meet those needs.

Responsive

Reacting quickly and positively. How responsive you are is perhaps the biggest driver of a positive business culture and customer loyalty.

Empathetic

Showing an ability to understand and share the feelings of another. Sometimes people speak with you because they have a problem they hope you can help them solve.

Curious

Eager to know or learn something. Asking questions, and using questioning techniques such as open and closed questions will help you understand what is really important.

Positive

Constructive, optimistic, or confident. Being positive helps to frame the problem and solution in a way that invites creative thinking to find the best way forward and outcome.

Thankful

Pleased and relieved. An attitude of gratitude. Showing your appreciation in being in receiving help goes a long way in building trust and respect.

Polite

Having or showing behaviour that is respectful and considerate of other people. It’s basic, but sometimes when we get busy or stressed, this can be forgotten.

Productive

Effective time management. Being able to effectively manage your time and task prioritisation allows you to do more in a given period of time.

Awardaroo has helped us improve customer satisfaction levels more generally not just improve call outcomes and take more bookings.

Mark Rogers, General Manager

Langstone Cliff Hotel

When I first saw Awardaroo I thought it would be invaluable, I would stand by that view.

Andrew MacLachlan, General Manager

Best Western Hotel, Reading

Change What Matters with Employee and Customer Surveys

Turn employee and customer insights into actionable business change with employee engagement surveys and customer satisfaction surveys.

Staff engagement and job satisfaction come before customer satisfaction as your staff’s behaviour drives the success of your customer interactions. Customer satisfaction surveys and employee engagement surveys are essential to evolving your business.

Many businesses are aware that it costs 6 times more to acquire a new customer than to keep an existing one. Find out what matters to your customers by gaining actionable insights from direct feedback to improve your customer experience.