Continuous Business Improvement Programme

Our continuous business improvement programme can help your business become more productive and profitable, one behaviour at a time.

What is The Awardaroo Way?

The Awardaroo Business Improvement Programme combines a unique combination of business, people and project management skills into a single framework, aligning strategy and execution to deliver exceptional performance results for your business.

We've worked with businesses across a range of industries, helping them create more effective sales and service operations to increase their market share and increase their profitability.

The Awardaroo Way creates PACE. Pace is the essential business quality that all businesses must possess in the 21st century to be competitive. The Awardaroo Way is a unique business improvement programme that creates internal growth one behaviour at a time. These new and improved behaviours are then properly scheduled and prioritised before being effectively managed to create pace; a rate of innovation and speed of delivery that transforms business performance.


Effective people management skills will increase the value of the workforce.

PEOPLE delivers
  • Increased personal productivity
  • Improved social skills and business behaviours
  • Increased emotional intelligence
  • Improved employee motivation
  • Enhanced communication skills
  • Improved collaboration
  • Enhanced staff knowledge and skills


Effective business management skills improves focus and work prioritisation.

PRIORITY delivers
  • Improved business productivity
  • Improved decision making
  • Business skills are improved
  • Increased alignment across the organisation
  • Improved recruitment
  • Improved business culture
  • Improved management skills
  • Improved competitive advantage


Effective project management skills will increase the pace of innovation leading to faster business growth.

PACE delivers
  • Improved decision making
  • Better risk management
  • Increased collaboration so work is better organised and managed
  • Teams are more effective
  • Business efficiency and effectiveness increases
  • Communications are better aligned
  • Problems are more effectively identified and resolved

Essential Behaviours for Effective Business Execution


Behaving in a polite or friendly way. Whether it’s the first contact, second or third, how we greet somebody will define how well the rest of the conversation goes.


Charming, attractive or pleasing. After the initial contact, the opening conversation is important to build rapport.


Having the necessary ability, knowledge, or skill. Whilst you might be engaging is it backed up with the technical and organisational knowledge needed.


To give one’s attention to a sound. Are you practising skills? Acting on what the caller is saying to you, not just listening for what is important to you.


Giving or ready to give help. Being helpful involves understanding the other person’s emotional needs and providing support and actions to meet those needs.


Reacting quickly and positively. How responsive you are is perhaps the biggest driver of a positive business culture and customer loyalty.


Showing an ability to understand and share the feelings of another. Sometimes people speak with you because they have a problem they hope you can help them solve.


Eager to know or learn something. Asking questions, and using questioning techniques such as open and closed questions will help you understand what is really important.


Constructive, optimistic, or confident. Being positive helps to frame the problem and solution in a way that invites creative thinking to find the best way forward and outcome.


Pleased and relieved. An attitude of gratitude. Showing your appreciation in being in receiving help goes a long way in building trust and respect.


Having or showing behaviour that is respectful and considerate of other people. It’s basic, but sometimes when we get busy or stressed, this can be forgotten.


Effective time management. Being able to effectively manage your time and task prioritisation allows you to do more in a given period of time.

Business Management System

We cover business management disciplines necessary for effective business execution and show you how to implement them into your business, one at a time.

We help your business improve organisational behaviours, streamline operations, increase productivity and improve business execution to create a highly profitable state of FLOW. Learn more.

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How it Works

Through working with key stakeholders across the business, our business improvement programme delivers:

  • An integrated business planning framework for your business
  • Unique revenue intelligence software to identify performance issues and measure performance improvements
  • Bespoke training for departments across the business
  • A culture of learning and continuous improvement across the business
  • Improved business productivity, profitability and sustainable long-term growth, long after we're gone!

Improve your revenue efficiency by 20-30% in the next 3 months

Find out how we can help improve your business performance and profitability today. Book a 30min call to discuss how internal growth can help transform your business one behaviour at a time.

A icon of a man holding a key.