Conversation Intelligence

Our conversation intelligence platform enhances sales and service productivity by identifying missed sales opportunities during your customer interactions, empowering your business to outpace your competitors.

Improve sales and service productivity

Our conversation intelligence platform increases organisational self-awareness. Right from the start, our business intelligence solution empowers your decision-making and increases engagement across your entire company.

What Motivates Your Customers
Remove Barriers To Success

Uncover barriers to success

Conversation intelligence drives sales insights, enhances managerial coaching, and strengthens sales staff training to improve alignment and drive tangible results. It transforms work into a more rewarding and profitable endeavour.

Get clarity on performance

We help our clients develop effective leadership skills, behaviours and mindsets so you have the tools needed to address key operational issues and deliver improved business performance.

As a leader you need clear, concise and well-informed insights on the issues impacting your business performance to help drive effective operational change and sustained growth.

Business Productivity Dial
Awardaroo Conversation Intelligence
Maximise Team Time and Attitude

Avoid damaging call experiences

Awardaroo conversation analysis is set up in minutes, so you can immediately:

●     Reduce complaints and customer frustrations
●     Identify lost enquiries
●     Improve agent behaviours
●     Improve returns from marketing
●     Increase sales conversion rates
●     Increase positive reviews and testimonials

Telephone skills training

With improved behaviours, telephone skills and awareness, sales and service agents, receptionists and front desk staff can expect to become more confident in how to manage customer interactions on the phone. They will learn best practice techniques for handling a myriad of different and difficult real world sales and service situations leading to improved outcomes for both themselves, the callers and your business. Telephone skills training course details.

Business Productivity Dial
Awardaroo Conversation Intelligence
Discover Hidden Complaints
Awardaroo Conversation Intelligence

Discover hidden complaints

How many of your service calls are hidden complaints? These calls often go unnoticed and unrecorded, but they are eating away at your productivity and profitability without anybody noticing.

Expose lost sales opportunities

Understand how many enquiries your team is losing from low engagement and quickly address the underlying causes.

Rescue Lost Enquiries
Awardaroo Conversation Intelligence
Sales Opportunity - Awardaroo
Awardaroo Conversation Intelligence

Know the total sales opportunity

The Awardaroo conversation intelligence platform will reveal the total opportunity created by your marketing campaigns so you can establish your marketing return on investment (ROI) and whether your sales team is realising that investment.

Pinpoint poor customer experience

Ensure every member of your staff adheres to your brand standards, guidelines and best practices with every customer. This will help you stand out from the competition, increase customer retention and loyalty rates and increase sales.

Improve Customer Experience


Awardaroo conversational intelligence has opened my eyes to how we can improve our customer service and sales.
Chris Gilmore, Hotel General Manager
Best Western, Royal Beach Hotel, Portsmouth.
Awardaroo conversational intelligence is an extremely useful and beneficial tool.
Sam Goss, Hotel General Manager
Best Western Hotel

Amplify profits by 30% in the next 6 months

Find out how you can improve your business performance and profitability today. Learn how to improve profitability and create a healthier planet and why the clock is ticking on taking action.

improve business execution by 30%