Conversation Intelligence

Our conversation intelligence platform will improve sales and service productivity by identifying lost revenue on every call and customer contact, so your business will advance at a rate your competitors can only dream about.

Improve sales and service productivity

Our conversation intelligence platform delivers increased organisational self-awareness. From day one, our business intelligence solution lets you improve your decision making and increase engagement across your company.

What Motivates Your Customers

Reveal barriers to success

Conversation intelligence provides sales insights, improves coaching of managers and training of sales staff to increase alignment and results. It makes work more rewarding and profitable.

Remove Barriers To Success
Maximise Team Time and Attitude

Uncover costly operational and service delivery failures

Every interaction with every customer matters. We’ll give you the insights you need to drive operational excellence and ensure every call counts. Boost business performance internally with our customised mix of tools and solutions that increase the profitability of every incoming sales and service call.

Telephone skills training

With improved behaviours, telephone skills and awareness, sales and service agents, receptionists and front desk staff can expect to become more confident in how to manage customer interactions on the phone. They will learn best practice techniques for handling a myriad of different and difficult real world sales and service situations leading to improved outcomes for both themselves, the callers and your business. Telephone skills training course details.

Business Productivity Dial
Awardaroo Conversation Intelligence
Business Productivity Dial
Smiley Face Email Feedback

Smiley face email feedback widgets

Our feedback widgets are active. This means when they’re selected, this data is immediately registered with the satisfaction rating for that staff member and that department.

Customer feedback, particularly real-time, allows you to praise and motivate employees. You can follow up on positive feedback to help build your online reviews and build trust with your brand. Smiley face email feedback widgets.

Get clarity on performance

We help our clients develop effective leadership skills, behaviours and mindsets so you have the tools needed to address key operational issues and deliver improved business performance.

As a leader you need clear, concise and well-informed insights on the issues impacting your business performance to help drive effective operational change and sustained growth.

Business Productivity Dial
Awardaroo Conversation Intelligence
Maximise Team Time and Attitude

Avoid damaging call experiences

Awardaroo conversation analysis is set up in minutes, so you can immediately:

●     Reduce complaints and customer frustrations
●     Identify lost enquiries
●     Improve agent behaviours
●     Improve returns from marketing
●     Increase sales conversion rates
●     Increase positive reviews and testimonials

Expose lost sales opportunities

Understand how many enquiries your team is losing from low engagement and quickly address the underlying causes.

Rescue Lost Enquiries
Awardaroo Conversation Intelligence
Discover Hidden Complaints
Awardaroo Conversation Intelligence

Discover hidden complaints

How many of your service calls are hidden complaints? These calls often go unnoticed and unrecorded, but they are eating away at your productivity and profitability without anybody noticing.

Pinpoint poor customer experience

Ensure every member of your staff adheres to your brand standards, guidelines and best practices with every customer. This will help you stand out from the competition, increase customer retention and loyalty rates and increase sales.

Improve Customer Experience


Awardaroo has helped us improve customer satisfaction levels more generally not just improve call outcomes and take more bookings.
Mark Rogers, General Manager
Langstone Cliff Hotel
When I first saw Awardaroo's telephone skills training with their conversational intelligence I thought it would be invaluable, I would stand by that view.
Andrew MacLachlan, General Manager
Best Western Hotel, Reading
Sales Opportunity - Awardaroo
Awardaroo Conversation Intelligence

Know the total sales opportunity

The Awardaroo conversation intelligence platform will reveal the total opportunity created by your marketing campaigns so you can establish your marketing return on investment (ROI) and whether your sales team is realising that investment.

Improve business execution and amplify profits by 30% in the next 6 months.

Find out how you can improve your business performance and profitability today. Book a complimentary 45-minute strategy call to see how internal growth can help transform your business one behaviour at a time, create a greener planet and build a better world. Be part of a global solution, not part of the global problem.

improve business execution by 30%