Regenerative Ethical Business

Business Performance Improvement

Take immediate control of your business performance, staff motivation, culture, innovation, financial destiny and the fun you and your team have every day running your business. Awardaroo will take the guesswork out of growing your business.

The Awardaroo Way

TAW is a continuous business improvement programme for business owners and finance directors.

We use a bespoke framework, coaching and our unique business productivity tools to help you identify where performance could be improved and work collaboratively with leaders and teams across your business to execute those changes. All our business productivity solutions are unique to your business needs.

The Regenerative Ethical Business

The regenerative ethical business creates value for people, the planet and prosperity.

The UNs 17 Sustainable Development Goals

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Essential Behaviours for Effective Business Execution

Welcoming

Behaving in a polite or friendly way. Whether it’s the first contact, second or third, how we greet somebody will define how well the rest of the conversation goes.

Engaging

Charming, attractive or pleasing. After the initial contact, the opening conversation is important to build rapport.

Competent

Having the necessary ability, knowledge, or skill. Whilst you might be engaging is it backed up with the technical and organisational knowledge needed.

Listening

To give one’s attention to a sound. Are you practising skills? Acting on what the caller is saying to you, not just listening for what is important to you.

Helpful

Giving or ready to give help. Being helpful involves understanding the other person’s emotional needs and providing support and actions to meet those needs.

Responsive

Reacting quickly and positively. How responsive you are is perhaps the biggest driver of a positive business culture and customer loyalty.

Empathetic

Showing an ability to understand and share the feelings of another. Sometimes people speak with you because they have a problem they hope you can help them solve.

Curious

Eager to know or learn something. Asking questions, and using questioning techniques such as open and closed questions will help you understand what is really important.

Positive

Constructive, optimistic, or confident. Being positive helps to frame the problem and solution in a way that invites creative thinking to find the best way forward and outcome.

Thankful

Pleased and relieved. An attitude of gratitude. Showing your appreciation in being in receiving help goes a long way in building trust and respect.

Polite

Having or showing behaviour that is respectful and considerate of other people. It’s basic, but sometimes when we get busy or stressed, this can be forgotten.

Productive

Effective time management. Being able to effectively manage your time and task prioritisation allows you to do more in a given period of time.

Awardaroo has helped us improve customer satisfaction levels more generally not just improve call outcomes and take more bookings.

Mark Rogers, General Manager

Langstone Cliff Hotel

When I first saw Awardaroo I thought it would be invaluable, I would stand by that view.

Andrew MacLachlan, General Manager

Best Western Hotel, Reading

Change What Matters with Employee and Customer Surveys

Turn employee and customer insights into actionable business change with employee engagement surveys and customer satisfaction surveys.

Staff engagement and job satisfaction come before customer satisfaction as your staff’s behaviour drives the success of your customer interactions. Customer satisfaction surveys and employee engagement surveys are essential to evolving your business.

Many businesses are aware that it costs 6 times more to acquire a new customer than to keep an existing one. Find out what matters to your customers by gaining actionable insights from direct feedback to improve your customer experience.