With improved behaviours, telephone skills and awareness, sales and service agents, receptionists and front desk staff can expect to become more confident in how to manage customer interactions on the phone. They will learn best practice techniques for handling a myriad of different and difficult real world sales and service situations leading to improved outcomes for both themselves, the callers and your business.
Our behaviours first approach to training means that learners leave feeling empowered to better manage not just interactions on the phone, but in many other situations at work too. As we improve our communication skills, we also gain other benefits such as improving how we work in teams, lead and manage others.
This course is for helpdesk and office staff, receptionists, frontline staff, sales and service agents and call centre staff who want to develop professional call handling skills, telephone etiquette and telephone manners that improve the effectiveness of their call handling and communications skills.
It's also for sales, marketing and call centre directors and business owners looking to improve the communication skills of their frontline sales and service staff.
Before we engage the prospect or customer we need to be prepared, ready and certain of what we want to happen.
With a plan, the right mindset, some best practices and your unique offer, we can engage with the prospect or customer with confidence and a clear goal.
Awardaroo has helped us improve customer satisfaction levels more generally not just improve call outcomes and take more bookings.
When I first saw Awardaroo's telephone skills training with their conversational intelligence I thought it would be invaluable, I would stand by that view.