Testimonials

"When I first saw Paul's telephone skills training with their conversation intelligence I thought it would be invaluable, I would stand by that view."

"Paul contributed to us winning the ‘Best Estate Agent Guide – Exceptional’. The staff that engaged with the service really saw the benefits in improved call outcomes."

"The coaching has helped us to recognise more opportunities on the calls, we are much more aware now of how a call can be managed more profitably."

"Paul has helped us improve customer satisfaction levels more generally not just improve call outcomes and take more bookings."

"I would highly recommend Paul to anyone running a business where personal interaction with customers is important and where they want to improve that engagement in a meaningful and effective way."

"Paul's conversation intelligence has opened my eyes to how we can improve our customer service and sales."

"We can genuinely see a real return on our investment with a strategy covering sales pipeline, average order value and market penetration. Paul is a breath of fresh air. Paul has worked with us to put money in our bank account."

"Paul has helped Space Station Self Storage deliver substantial growth for over five years .. and helped us develop systems and processes to make our sales and marketing much more efficient and transparent."

"I can highly recommend Paul for his business coaching skills as it goes well beyond what was originally expected. Paul cares about our Business, they have improved staff engagement, raised our service levels, and improved enquiry levels."

"Paul's conversation intelligence is an extremely useful and beneficial tool."