STEP ONE - AWARENESS: Enhanced organisational and staff self awareness is created with our revenue intelligence feedback of your incoming sales and service calls and staff personality and emotional assessments. This identifies obstacles to improved business performance and the limiting behaviours behind them.
STEP TWO - PACE: Behind every issue is a poor behaviour. So we combine personality tests with coaching of essential business behaviours and skills to quickly remove obstacles to growth and improve business execution.
STEP THREE - FLOW: For work to be productive, it needs to be easy. With improved behaviours the systems, workflows and processes improve increasing your productivity and profitability to create a more rewarding working environment and culture.
Awardaroo has helped us improve customer satisfaction levels more generally, not just improve call outcomes and take more bookings.
When I first saw Awardaroo I thought it would be invaluable, I would stand by that view.
We can genuinely see a real return on our investment with a strategy covering sales pipeline, average order value and market penetration. Awardaroo is a breath of fresh air. Awardaroo have worked with us to put money in our bank account.
I would highly recommend Awardaroo to anyone running a business where personal interaction with customers is important and where they want to improve that engagement in a meaningful and effective way.
I can highly recommend Awardaroo for their business coaching skills as it goes well beyond what was originally expected. They care about our Business, they have improved staff engagement, raised our service levels, and improved enquiry levels.
Awardaroo has helped Space Station Self Storage deliver substantial growth for over five years .. and helped us develop systems and processes to make our sales and marketing much more efficient and transparent.
The call handling coaching has helped us to recognise more opportunities on the calls, we are much more aware now of how a call can be managed more profitably.
Using Awardaroo contributed to us winning the ‘Best Estate Agent Guide 2018 – Exceptional’. The staff that engaged with the service really saw the benefits in improved call outcomes.