Talk Insights Conversation Intelligence

Our Talk Insights conversation intelligence platform elevates sales and service productivity by transforming every day sales and service conversations into actionable insights.

Win more business with Talk Insights

Talk Insights conversation intelligence is a powerful tool that leverages sentiment analysis, intent detection and outcomes to extract valuable insights from customer interactions. This empowers businesses to improve customer experiences, make data-driven decisions, and optimize their operations effectively.

What Motivates Your Customers
Remove Barriers To Success

Uncover barriers to success

Conversation intelligence drives sales insights, enhances managerial coaching, and strengthens sales staff training to improve alignment and drive tangible results. It transforms work into a more rewarding and profitable endeavour.

Get clarity on performance

We help our clients develop effective leadership skills, behaviours and mindsets so you have the tools needed to address key operational issues and deliver improved business performance.

As a leader you need clear, concise and well-informed insights on the issues impacting your business performance to help drive effective operational change and sustained growth.

Business Productivity Dial
Awardaroo Conversation Intelligence
Maximise Team Time and Attitude

Avoid damaging call experiences

Awardaroo conversation analysis is set up in minutes, so you can immediately:

●     Reduce complaints and customer frustrations
●     Identify lost enquiries
●     Improve agent behaviours
●     Improve returns from marketing
●     Increase sales conversion rates
●     Increase positive reviews and testimonials

Telephone skills training

With improved behaviours, telephone skills and awareness, sales and service agents, receptionists and front desk staff can expect to become more confident in how to manage customer interactions on the phone. They will learn best practice techniques for handling a myriad of different and difficult real world sales and service situations leading to improved outcomes for both themselves, the callers and your business. Telephone skills training course details.

Business Productivity Dial
Awardaroo Conversation Intelligence
Discover Hidden Complaints
Awardaroo Conversation Intelligence

Discover hidden complaints

How many of your service calls are hidden complaints? These calls often go unnoticed and unrecorded, but they are eating away at your productivity and profitability without anybody noticing.

Expose lost sales opportunities

Understand how many enquiries your team is losing from low engagement and quickly address the underlying causes.

Rescue Lost Enquiries
Awardaroo Conversation Intelligence
Sales Opportunity - Awardaroo
Awardaroo Conversation Intelligence

Know the total sales opportunity

The Talk Insight conversation intelligence platform will reveal the total opportunity created by your marketing campaigns so you can establish your marketing return on investment (ROI) and whether your sales team is realising that investment.

Pinpoint poor customer experience

Ensure every member of your staff adheres to your brand standards, guidelines and best practices with every customer. This will help you stand out from the competition, increase customer retention and loyalty rates and increase sales.

Improve Customer Experience


Paul's conversation intelligence has opened my eyes to how we can improve our customer service and sales.
Chris Gilmore, Hotel General Manager
Paul's conversation intelligence is an extremely useful and beneficial tool.
Sam Goss, Hotel General Manager

Create Triple Bottom Line Prosperity

Discover strategies to enhance profitability, cultivate a greener and more sustainable business model, and elevate overall well-being.

improve business execution by 30%